webOS and Android tie for #2 customer satisfaction behind iPhone

CFI Group consulting firm recently released a new report detailing customer satisfaction in the smartphone sector, ranking the iPhone at the top with Android and webOS-running Pre a close second. The survey of 1074 smartphone users and rated their satisfaction with their phones on a scale of 0 to 100. On that scale the iPhone scored an 83, while the Pre and Android tied for second with a score of 77. Research in Motion’s BlackBerry line rated with an aggregate 73, while old Palm OS Treo phones scored a solid 70, still topping Windows Mobile and Symbian satisfaction at 66. CFI says that a score above 80 is very good, while marks below 70 are considered “a cause for concern.”

What we want to look at is how CFI addressed Palm. For being the up-and-coming single-phone platform that it is (for now), webOS and the Pre scored surprisingly well. CFI said that the biggest drag on Palm’s score is the current dearth of apps in comparison to any other platform. Once Palm gets the app situation in order, the Pre will be “even more competitive,” which is would be a good thing considering the number of interesting and innovative Android devices around the corner. We have to agree with CFI; right now the biggest complaint with the Pre is the lack of apps. Hopefully that will be remedied soon, now that the App Catalog is ready to rock with paid applications.

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