Palm Makes Marked Gains in Consumer Satisfaction

J.D. Power and Associates has recently published a study examining the overall satisfaction among smartphone owners, and the results are interesting: Satisfaction among consumer smartphone owners has increased by 14 index points (on a 1,000-point scale) from just six months ago.  Along with measuring consumer satisfaction with their mobile phones, they also found that among consumer smartphone owners, 22 percent want Wi-Fi capability, 21 percent want touch-screen capability, and 17 percent want GPS capability, amongst other interesting statistics.

How did Palm fare in the study?

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