2013 ICMI RESEARCH RELEASED: Extreme Engagement in the Multichannel Contact Center Research Report and Best Practices Guide

COLORADO SPRINGS, Colo., July 29, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2013 research report, Extreme Engagement in the Multichannel Contact Center: Leveraging the Emerging Channels Research Report and Best Practices Guide, including...

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